Frequently asked questions and answers
So you have time to have your collage printed XO Memories has a 48hour delivery guarantee, however orders are generally completed earlier, within 12hours or less.
When placing your order please let us know on your order form when you need your ﬁnal collage completed by and your order will be prioritised if needed.
No. XO Memories templates are designed for 15 photos only. Often our customers have more photo’s that they wish to display so we currently have a 20% offer if you order 2 or more boards.
Simply Enter Code: Memory20 at the check out.
XO Memories accepts uploads of .jpg, .bmp and .png ﬁle types. JPEG is generally used for images with blended tones, like photos and allows for ﬁle size’s to be compressed for uploading so we highly recommended using this format.
Tip: When saving .jpeg ﬁles make sure you save at maximum quality to ensure the quality isn’t reduced.
We ﬁnd this error is generally a ﬁle size or format issue. Here are the XO Memories uploading guidelines.
Photo File Format: We only accept JPEG, PNG, BMP ﬁle formats.
Photo Color Mode: The photo should be in RGB mode not CMYK mode.
Photo File Size: Maximum ﬁle size per photo is 5MB. Minimum ﬁle size per photo is 150KB.
Resolution: Recommend 200-300 pixels/inch (DPI)
PLEASE NOTE: Anything under 150KB the quality of the print will be compromised. For best ﬁnal printing result of your collage please upload good quality photos to the site to ensure you get a high quality result. If the images you supply are poor quality we cannot guarantee that your photos will print well.
If you purchase the XO Memories Photo Restoration service we will restore and enhance your photos the best we can, but emphasise that the quality of the photos supplied by you to use in your Memorial Photo Collage Design can only be improved by around 10-20% if the quality of the photos uploaded is low.
To reduce the ﬁle size on photos depends on your device and operating system. We recommend always saving ﬁles in .jpeg format as this is the best format for compressing ﬁles but make sure to keep the quality high. PNG format will increase your ﬁle size.
From Phones and Other Mobile Devices
A quick way to change the ﬁle size with an iPhone is to email the photo to a person or to yourself at another email account. The email program asks you whether you want to send the photo as a small, medium or large ﬁle. Selecting the small or medium ﬁle reduces the ﬁle size. Keep in mind that this isn't going to preserve resolution. The smallest ﬁle may be pixelated – meaning it shows dots in the image.
Windows Operating Systems
Open the image in the program you are working in such as Word or PowerPoint. (You can also open it in Picture Manager if you are running Ofﬁce versions older than 2013.) In the drop-down menu on the Format tab of your software, select "Compress Pictures." Select it and choose the desired resolution or size. Save the ﬁle as .jpeg. You can also use photo editing software like MS Paint or Photoshop on your computer to reduce the size of the photo.
Apple Computer Systems
Open the image in Preview. Select "Tools" and then "Adjust Size." A pop-up window opens with ﬁelds where you can enter a new image height or width. Check the box to "scale proportionally" to avoid distorting the resized image. By deselecting "Resample Image" before you adjust the size, details are preserved, but the ﬁle is larger. Save the ﬁle as a .jpeg with a new name to preserve the original image.
You can also use photo editing software Photoshop on your computer to reduce the size of the photo.
Your ﬁnal product is a digital, high resolution, print ready, 24 x 36 inch (7200 x 10800 pixels) poster size collage.
Yes. If you would like to replace photos on your collage because you aren’t happy with your selection, please notify us at proof stage and email the replacements.
Yes. We do allow 1 round of changes to the photo order only on your Memorial Photo Collage at proof stage.
No. The XO Memories Memorial Photo Collage is delivered as a digital ﬁle link. We don’t supply printed products only digital products as indicated throughout the website.
The digital ﬁle allows us to get your collage to you quickly and anywhere in the world. The lovely thing also about your ﬁnal digital ﬁle is that you can then share the ﬁle with your family and friends or have smaller versions printed to share.
Your ﬁnal product is a digital link to a high resolution, print ready, 24 x 36 inch poster size collage.
You may share your link with your printer via email or their website or download and provide the ﬁle to them on USB flash drive. Most major ofﬁce suppliers with printing services can print your poster size collage quickly and cost effectively.
Once you have your collages printed we recommend mounting the collages using cardboard or self-adhesive foam board (which you should be able to purchase from your printer, just ask for their best options). Or you can simply pin or clip it to a board. Some clients also choose to print their design on canvas.
No. XOMemories does not sell editable templates for customers to complete themselves. XOMemories provides a service that creates the Memorial Photo Collages for you. Our service includes photo enhancement & restoration to ensure you get a high quality result.
The colours in your XO Memories collage print may differ from the colours you see on your computer screen, particularly if your monitor is not calibrated. Brightness and contrast may also differ depending on the settings of your monitor. We do our best to adjust all your uploaded photo’s to look their best when printed in the large format.
If you want to use an image from a printed photograph you need to scan it to turn it in to a digital image and save it your computer. We suggest that before scanning any photo, you wipe the scanner's glass and the photo with a lint free cloth to remove excess dust. All scanners are set up differently but should have the necessary settings below:For the best results use these scanner settings:
File size: 2000 x 1500 pixels minimum
Resolution: 200-300 pixels/inch (DPI)
File format: Save the ﬁle as a JPG with a minimum quality setting of 8
Color Mode: RGB
Yes. XO Memories understands that some of your most treasured photo’s can sometimes be damaged by time so we love to bring your memories back to life. We provide a Photo Restoration service as an optional extra that includes the careful restoration and enhancement of old and damaged photos. We repair cracks & tears, faded colors, water & mold damage & colorization and make your photos look amazing. You will receive a download link in your ﬁnal order to your individual restored photos.